Refund policy

1.     Refunds and returns

 

1.1.  We may, at our absolute discretion, consider a request by you to refund or exchange Goods. All requests for refunds or exchanges must be made within 30 days of the purchase date to be eligible.

 

1.2.  To the maximum extent permitted by law, a refund, exchange or repair will be subject to BLKWD Apparel’s approval in the following circumstances:

(a)         where the Goods are damaged through misuse, accident or abnormal use;

(b)         normal wear and tear;

(c)         insignificant minor imperfections or superficial blemishes;

(d)         insignificant minor variations in dimension, colour, size or finish;

(e)         damage to external or product packaging only; or

(f)          where the Australian Consumer Law.

 

1.3.  If the wrong Good is delivered, contact us as soon as possible, but not later than 30 days after purchase date. We will offer to send you the correct Good and arrange for the collection and return of the incorrectly delivered Good at no cost to you.

 

1.4.  If Goods arrive that are missing accessories, are faulty, are defective or have been damaged during manufacturing or delivery, please take photos or video clearly illustrating the problem and contact us as soon as possible, but not later than 30 days after purchase date.

 

1.5.  To the extent that you acquire Goods from us as a consumer within the meaning of the Australian Consumer Law, your purchase of Goods will come with certain consumer guarantees that cannot be excluded and are in addition to any manufacturer’s warranties or extended warranties purchased or given to you. In accordance with Australian Consumer Law, if the Goods you purchased has a major failure, you may reject the Goods and seek a refund or exchange, or you may keep the Goods and seek compensation for any drop in the value of the Goods. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

1.6.  When returning Goods to us, you must:

(a)         provide us with your proof or purchase;

(b)         return them in the condition received by you with all original packaging, accessories and/or labels; and

(c)         comply with any other direction given by us in relation to returning the damaged, faulty or defective Goods.

 

1.7.  It is your responsibility to ensure that returned Goods are returned safely and within a reasonable period of time. We accept no responsibility for Goods lost in transit.

 

1.8.  Where you are returning Goods to us because of our failure to comply with a consumer guarantee, you must return the Goods to us at our cost. If you are entitled to a refund, we will provide you with a full refund within 30 days.