Shipping policy

1.     Delivery

1.1.  Purchases will not be dispatched to you until we confirm payment has been made.

1.2.  We (or our third party providers) shall use reasonable endeavours to:

(a)     dispatch orders within 24 hours of you receiving a written order confirmation from us; and

(b)     effect delivery at the delivery address nominated by you in the order and by the scheduled delivery date displayed on our Website or on your order confirmation (as the case may be). Delivery dates and shipping times are estimates only and are not binding on us or our third party providers.

1.3.  Estimated standard shipping times are as follows:

(a)     1 - 3 days in Australia; and

(b)     5 – 10 days in New Zealand and Fiji.

1.4.  Estimated express shipping times are as follows:

(a)     1 – 2 days in Australia; and

(b)     1 – 5 days in New Zealand and Fiji.

1.5.  If you need to change a delivery date or the delivery address, please contact us as soon as possible before the scheduled delivery date. If you are not available to take delivery on the scheduled delivery date, you will be charged a delivery and handling fee for each additional attempt for delivery.

1.6.  If you are not available to take delivery on the scheduled delivery date, we may, at our absolute discretion, either:

(a)     leave the parcel containing your Goods in a safe and suitable place at the delivery address (such front door/porch, mailbox, under the carport or veranda or bind a side gate); or

(b)     not the leave the parcel containing your Goods at the delivery address if we consider the delivery address to be unsafe for delivery. If we are required to re-deliver the Goods, you will be charged a delivery and handling fee for each additional attempt for delivery.

1.7.  If the delivery of Goods is delayed for any reason, we will not be liable to you or anyone else for any losses, damages, costs or expenses arising out of, or in connection with, any delay in delivery of the Goods. We shall use reasonable endeavours to promptly notify you of any delays in delivery of the Goods.

1.8.  We will not deliver Goods:

(a)     outside of Australia, New Zealand or Fiji; or

(b)     to a post office box.

1.9.  You will ensure that any person who collects or takes delivery of the Goods on your behalf is authorised by you to do so. Acceptance of delivery by such representative will constitute conclusive evidence that you have examined the Goods and found them to be in good condition, complete in every way for the purpose for which it is intended. If required, the duly authorised representative shall sign a receipt confirming acceptance.

1.10. The risk of the Goods, including from loss, theft, damage or destruction of the Goods, shall pass to you on and from delivery to your nominated delivery address.

1.11. If you sell the Goods before title in, and to, the Goods has passed to you, you acknowledge that you sell the Goods as our fiduciary agent provided that such sales shall not give rise to any obligations on our part. You shall hold the proceeds of sale on trust for us in a separate account.

1.12. To the maximum extent permitted by law, if any dispute arises concerning any order (and including any measurement, quality, quantity, identity, or authority or any telephone, e-mail, or Website order) our records will be conclusive evidence of what was ordered.